TERMS & CONDITIONS

Welcome to LIONSTORM! These terms and conditions govern your use of LIONSTORM website and your interactions with our webshop. By placing an order with us, you agree to abide by these terms.

Order Confirmation

Upon placing an order, you are making an offer to purchase goods from our webshop. We will send you an email to confirm receipt of your order. In the unlikely event that the goods are unavailable, we will notify you via email and provide further instructions.

Availability

While we strive to maintain the availability of our website and display accurate stock information, we cannot guarantee the availability of all goods at all times. If your ordered items are out of stock, we will notify you as soon as possible.

Customs Policy

International customers are responsible for paying any duty and import tax imposed by their government. We do not cover these costs and recommend contacting your local customs office for information. Refusal of delivery due to customs charges will result in the order being considered abandoned and ineligible for refund.

Shipping

Orders are dispatched on regular working days (Monday to Friday) via PostNL. Estimated delivery times are as follows:

– The Netherlands: 1-3 working days
– Europe: 5-7 working days

Please note that once an order is in transit, it cannot be cancelled or changed.

Privacy

Your privacy is important to us. All information provided to LIONSTORM is kept strictly confidential and is not disclosed to third parties.

Return Policy

We accept returns for items purchased online within the EU. To initiate a return, please contact us at info@lionstorm.nl. Refunds will be processed within 7 to 10 business days upon receipt of the returned item.

Faulty Items

We will replace faulty products covered by our warranty policy. The warranty policy varies depending on the product category and reason for failure.

Sales

Items purchased during a sale can be returned within the specified return period. If the right of cancellation exceeds this period, you will receive store credit.

Note

Due to the high volume of orders during sales, items may occasionally be out of stock. In such cases, customers will be refunded for the missing item.

Thank you for choosing LIONSTORM! If you have any questions or concerns, please don’t hesitate to contact us.